Who is the Fire Response Call Center

The Fire Response Call Center was created for homeowners who have experienced a recent fire or water loss. The insurance industry has recently been overwhelmed by large national emergencies, such as the Palisades fire in Los Angeles, California and Hurricane Helene in North Carolina. This has strained the resources of the insurance industry. Many are trying to direct homeowners to file their claims online or via phone, often leaving them unsure of the next steps. The Fire Response Call Center was created to provide information and guidance about those next steps, the questions to ask the insurance company, and what to expect throughout the process.

 The Fire Response Call Center operates as a division of a larger communications company. We specialize in dispatching services for fire, water, and wind damage restoration on a national level. We connect insurance-approved vendors who are equipped to respond to, restore, and manage these emergencies.

In 2025, we established a new division to assist homeowners directly. This initiative was a response to the increasing number of restoration emergencies in many cities, where homeowners often lack adequate information and resources.